The Civil Aviation Administration of Vietnam (CAAV) will request the airport management board to tighten control over the prices and quality of all services, said deputy head of the department, Luu Thanh Binh.
Airports nationwide will be required to establish public hotlines to receive customer complaints on the quality of their services.
Speaking at a recent conference on aviation service quality, Binh said, following recent reports about high prices and low quality of food at Noi Bai International Airport, this week the department will send an inspection team to the airport.
At the meeting, the Northern Airports Authority said they recently found that Hoang Kim and Dai Thai Binh Duong companies sell expired products and without listing prices at some airports.
Head of the department, Lai Xuan Thanh, said that the department will issue a set of quality standards, clearly stipulating things to do to improve services. Based on these, Thanh added, authorities will be able to inspect, and if necessary, warn service providers.
Duong Tri Thanh, Deputy General Director of Vietnam Airlines, noted the importance of the behaviour of staff members and their responsibility to serve customers courteously. He added that Vietnam Airlines recently dismissed a staff member for surfing the internet and ignoring passengers' questions about their flight delay.
Vietnam Airlines says they will try to reduce the rate of late flights that result from unreliable weather forecasts, weak infrastructure and power losses.